Answering for dental and ENT clinics in Jaipur and Delhi
Your phone rang eleven times today.It was answered eleven times.
One call, taken care of
Ringing at the desk. Everyone is with a patient, so Sampark takes it on the fourth ring.
Responding in 210 ms · Hinglish · nothing written yet
Sampark is a front desk that picks up in Hindi when your receptionist is with a patient. It understands what the caller wants, checks your diary, and books the appointment, or tells you plainly that it couldn’t.
- Your existing number
- Hindi & English
- Your clinic diary
The cost of a missed call
A missed call at a clinic is not a missed call. It is a patient who phoned somewhere else.
Between 6 and 8pm your desk is three people deep. The landline rings and rings. Nobody writes down who called, so nobody calls back, and by morning the chair that would have been filled is empty.
The bottleneck was never the calendar. It was that only one person could hold a conversation at a time.
Calls to one clinic, by hour
Monday to Saturday. 32 of 101 rang out, and most of them after 5 pm.
Hour of day · 9 am to 8 pm
| Hour | Calls received | Answered | Rang out |
|---|---|---|---|
| 9 am | 4 | 4 | 0 |
| 10 am | 7 | 7 | 0 |
| 11 am | 9 | 8 | 1 |
| 12 pm | 6 | 6 | 0 |
| 1 pm | 3 | 3 | 0 |
| 2 pm | 2 | 2 | 0 |
| 3 pm | 5 | 5 | 0 |
| 4 pm | 8 | 7 | 1 |
| 5 pm | 14 | 9 | 5 |
| 6 pm | 18 | 7 | 11 |
| 7 pm | 16 | 6 | 10 |
| 8 pm | 9 | 5 | 4 |
Built for the front desk
What it does on a call
Answers when nobody can
Rings at your desk first. If your staff are with a patient, Sampark picks up on the fourth ring instead of letting it go to nothing.
Books, moves and cancels
Reads live availability from your diary, holds the slot, reads the time back to the patient, then writes it, in that order, every time.
Hands over cleanly
Anything it cannot resolve becomes a warm transfer with a one-line summary, or a callback task with the number already captured.
Never gives medical advice
Symptom questions get a person, not an answer. The assistant says it is automated on every call and cannot be configured to hide it.
Clarity before confidence
It will tell you when it didn’t book.
Any assistant can say “your appointment is confirmed.” The hard part is refusing to say it when the write didn’t land. Sampark only uses the word confirmed after it has read the appointment back out of your diary and seen it there.
When a calendar times out and the result is genuinely unknown, it says so instead of guessing. An honest unknown costs you one phone call. A false confirmation costs you a patient standing at your counter with an appointment that never existed.
- BookedVerified in your diary. Only this says confirmed out loud.
- Awaiting staffRequest captured as a task. The caller was told it is not yet confirmed.
- Not bookedThe write was rejected. The caller was told, and transferred.
- CheckingResult unknown after a timeout. Held for reconciliation. Nobody is told it worked.
Familiar words. Clear answers.
Your patients don’t change how they speak for software.
No “press 1 for Hindi.” Sampark hears which register the caller is using and stays there, including when they switch halfway through a sentence. Times like साढ़े सात and पौने नौ are understood, then read back as an exact time before anything is booked.
- Hindi
- Primary. Roughly four in five clinic callers.
- Hinglish
- Mid-sentence switching, no menu, no asking.
- English
- Follows the caller if they start in English.
- Marwari, Rajasthani
- Understood; answers in clear Hindi.
Simple, prepaid pricing
You pay for seconds a patient was actually talking.
Prepaid, per second, in rupees, with a GST invoice for every top-up. Rings that nobody picks up, failed writes and calls Sampark declines to handle are not billed.
One rate. No seat fees.
₹3 per minute
Billed in 10-second units. No seat fees, no platform fee, no minimum.
- Unlimited concurrent calls
- Hindi, Hinglish and English included
- WhatsApp confirmations to patients
- Your existing number, no new handset
Ready when your phone rings
Make every call a connection.
Setup takes about ten minutes and one dial code on the handset you already use. No PBX box, no technician visit, no new number to print.